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FAQ
I am a target of promotional free shipping and I would like to return items for exchange or refund. 18.11.05

Return
As you may know, to customers of some selected countries we provide free shipping for over $200USD purchases,

but if you want to return the entire order due to “change of mind” the actual shipping fee based on the weight will be deducted from the refund.

The partial return fee is also applicable based on the remaining amount. (For detailed info please refer to Return Policy in Shopping Guide)


Exchange
Exchanging an item/order is deemed as “change of mind” hence the customers are charged with the round-trip shipping cost.

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